In practical terms, that means not one-size-fits-all chatbots like ChatGPT and Gemini, but instead a series of AI-based technologies, each pointed at solving an important problem and aimed at bettering people’s lives. The first two to be rolled out will be for medicine and improving energy efficiency.
The Google enterprise threat
All that being said, Gemini’s emergence as the world’s premier chatbot does present potentially serious problems for Microsoft. Microsoft 365 Copilot, which requires an add-on subscription, hasn’t been adopted in enterprises the way the company had hoped. A year ago, Microsoft announced that almost 70% of Fortune 500 companies were using Microsoft 365 Copilot. But many of those companies were using it in pilot programs, not for enterprise-wide use.
It appears that may still be the case. Gartner has warned that 47% of IT leaders have no confidence or are not very confident in being able to manage security and access risk in Copilot. An MIT report, The GenAI Divide: State of AI in Business 2025, found that 95% of genAI pilots fail — and most enterprise genAI pilots are for Copilot.