Multinational cloud telephony provider, LoopUp, and leading Caribbean and Central America communications provider, Digicel, have formed a strategic partnership to sell LoopUp’s Operator Connect telephony platform and service for Microsoft Teams across the Caribbean region.
Service will be offered to the enterprise market, leveraging Digicel’s extensive reach, in-country presence, and trusted business relationships. Customers will be able to integrate their regionwide business telephony with Teams in accordance with Microsoft’s certified deployment model, Operator Connect. Users will be able to make and receive calls from any device running Teams, benefiting from a simple and unified communications experience, and enterprises will be able to make significant cost savings by eliminating all legacy PBX equipment.
“Partnering with Digicel is a significant milestone in LoopUp’s international expansion,” said Steve Flavell Co-CEO of LoopUp. “Not only are we bringing the first Operator Connect capability to the region with Digicel, but we’re also extending our market-leading global country coverage for our multinational enterprise customers, who are headquartered elsewhere in the world but have operations throughout the region.”
For Digicel Business customers, the partnership adds a flagship, next-generation enterprise voice capability to the operator’s growing portfolio of cloud services. Digicel Business serves thousands of organizations across sectors including financial services, hospitality, government, and energy, many of whom have standardized on Microsoft Teams, and are now looking to bring their telephony under that Teams-first, unified communications umbrella.
“Our customers are asking for smarter, simpler ways to communicate,” said Liam Donnelly, Chief Business Officer for Digicel Group, “and Microsoft Teams has become the platform of choice for many of them. By partnering with LoopUp, we can give our enterprise customers a seamless, fully managed Teams telephony experience, regionwide and now globally, leveraging the simpler and more cost-effective Microsoft-certified Operator Connect approach and backed by the local support and network reach only Digicel can provide.”
The service will be available to Digicel Business customers from July 2026.
About LoopUp
LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, offering phone numbers and full cloud-based, PSTN-replacement service in more than 100 countries around the world. We liberate multinationals from the frustrations, complexities and inefficiencies of working with multiple regional carriers, each with their own contracts, pricing, support teams and management portals. LoopUp offers a single and consistent global solution, combining design, deployment, service delivery and support – provided globally and all integrated with Microsoft Teams and bringing calling data into the enterprise AI dataset. LoopUp is headquartered in London with operations around the world.
About Digicel
Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, they play a critical role in enabling economic participation and digital inclusion in the region. Their commitment to strong governance, inclusive access, and long-term value creation is embedded in how they operate every day. Backed by their DIGI values – Diversity, Integrity, Growth, and Innovation – their 5,000 employees are focused on driving impact for the customers, communities, and countries they serve.
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