Author: Admin

After laying out our bold CXM predictions for 2025 and then assessing how those bets played out across the year, it is now time to look ahead at what 2026 will demand from CX leaders.  As we look ahead to 2026, leading Customer Experience (CX) enterprises will start to move away from a collection of disconnected moments and will start operating as a coherent, seamless journey. Customer interactions will now be broken down into smaller, reusable components.   Artificial Intelligence (AI) will be visible and controllable, not just embedded in the background. Enterprises will expect to see experience-related impact in financial terms, not just scores and anecdotes. Under the surface, technology stacks and provider portfolios will be reshaped to support this new reality.  To help Customer…

We’re wrapping up our telecom year-in-review series with perhaps the hottest topics of them all: data centers, cloud, and AI. TeleGeography experts Jon Hjembo and Patrick Christian join the show to address core questions about recent data center and AI booms—specifically, what it means for the year ahead. If you haven’t yet, be sure to listen to our first two episodes on transport trends, pricing, and enterprise networks. 

Most enterprises scaling agentic AI are overspending without knowing where the capital is going. This isn’t just a budget oversight. It points to deeper gaps in operational strategy. While building a single agent is a common starting point, the true enterprise challenge is managing quality, scaling use cases, and capturing measurable value across a fleet of 100+ agents. Organizations treating AI as a collection of isolated experiments are hitting a “production wall.” In contrast, early movers are pulling ahead by building, operating, and governing a mission-critical digital agent workforce. New IDC research reveals the stakes:  96% of organizations deploying generative…

Today, I’m happy to announce new serverless customization in Amazon SageMaker AI for popular AI models, such as Amazon Nova, DeepSeek, GPT-OSS, Llama, and Qwen. The new customization capability provides an easy-to-use interface for the latest fine-tuning techniques like reinforcement learning, so you can accelerate the AI model customization process from months to days. With a few clicks, you can seamlessly select a model and customization technique, and handle model evaluation and deployment—all entirely serverless so you can focus on model tuning rather than managing infrastructure. When you choose serverless customization, SageMaker AI automatically selects and provisions the appropriate compute…

A sprawling academic cheating network turbocharged by Google Ads that has generated nearly $25 million in revenue has curious ties to a Kremlin-connected oligarch whose Russian university builds drones for Russia’s war against Ukraine. The Nerdify homepage. The link between essay mills and Russian attack drones might seem improbable, but understanding it begins with a simple question: How does a human-intensive academic cheating service stay relevant in an era when students can simply ask AI to write their term papers? The answer – recasting the business as an AI company – is just the latest chapter in a story of…

British Columbia faces a triple heat threat.  Summers are getting hotter and dangerous heatwaves are becoming likelier, posing serious risks to public health and safety. Nearly half of BC households (44 per cent) still don’t have access to cooling in their homes and could experience extreme discomfort or even serious health issues such as heat stroke and dehydration. Already, many households have turned to plugging in inefficient, standalone air conditioners. If this trend continues, it will add significant demand to BC’s electricity grid and lock households into needlessly expensive summer hydro bills. At the same time, the rising cost of…

Over the course of the last year, I’ve had quite a few side projects that required some way to get text from a variety of sources, with code and frameworks found in a number of private repos. A while ago, I felt an inkling to start pulling those together into an open source project. So this will be my Christmas gift for you this year. SwiftText collects various ways of getting text — or, if possible, Markdown — from a variety of sources and places.Update: … now Images, PDFs, Word DOCX and also HTML pages or URLs. One such use…

I have controversial opinions about cameras and think many people dramatically overromanticize the style you get from vintage cameras. Don’t even get me started on CCD digicams. But there is no denying that film has a visual quality that you can’t get from a digital camera — at least not without simulated effects. To take advantage of that in coolest way possible, Henry Kidman 3D-printed his own cinema film camera.This is a DIY cinema camera that accepts 16mm film. A century ago, such a camera would have been either entirely mechanical or electromechanical. Designing and manufacturing those cameras was a…

Kaitlyn Cimino / Android AuthorityMost software updates follow the same familiar pattern: release notes, a rollout, and then the inevitable cataloging of bugs by disgruntled users, typically on Reddit. What we don’t often see is a company employee showing up in those threads to respond in real time, explain design choices, and acknowledge what needs fixing. That’s exactly what’s happening right now in r/remarkabletablet. A user posting under u/Vegardfromremarkable, who identifies himself as part of reMarkable’s customer care team, has been actively engaging with reMarkable tablet users, and I find this super laudable and interesting. A rare move in a quiet…

Author links open overlay panelTingting Li a 1 5, Qipeng Yan a 5, Yu Chen b 5, Binwen Yuan a, HongKun Hu b, Dan Yuan a 2, Weijun Tang d, Wenbin Liu b 3, Junfeng Shi a c 4Show morehttps://doi.org/10.1016/j.nantod.2025.102963Get rights and contentHighlights•Biofilms and antibiotic resistance are key drivers of orthopedic implant infections and failure.•A novel antibiotic-free, penetratin-derived peptide hydrogel with a triple-helix structure was developed for implant coating.•This hydrogel combats bacteria by sustained release and multi-target action against membranes, DNA, and biofilms.•Multi-target action, aided by supramolecular peptide insertion, prevents bacterial resistance.•Hydrogel-coated implants effectively inhibit infections and support osseointegration and…